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Post by Chuck Weddle on Apr 26, 2022 15:44:33 GMT
I stress to our staff to report EXACTLY what the machine message is and to not try to interpret it. One we get a LOT is a note that will say "blood leak". We figure that it failed the blood leak detector test when in actuality the message was "blood sensed in preparation mode" which is the safety air detector.
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Post by Breakfast on Apr 27, 2022 18:57:37 GMT
I stress to our staff to report EXACTLY what the machine message is and to not try to interpret it. One we get a LOT is a note that will say "blood leak". We figure that it failed the blood leak detector test when in actuality the message was "blood sensed in preparation mode" which is the safety air detector. I'm always asking mine to be more specific if they want the machine fixed properly. I ask them if they drop their cars off with a mechanic, toss him the keys, and just say "fix it", or do they tell him what the issue is. I just can't get through to them.
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Post by Breakfast on May 16, 2022 16:32:20 GMT
The first one of us to come up with a PCT to Biomed translation device or decoder ring is going to become a millionaire.
My latest note this morning- "TMP NOT WATER".
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Post by gfreely on May 17, 2022 12:03:44 GMT
Got a msg from a staff member: "Can't put a machine thru heat. It's missing the rubber band."
Now, I've questioned the durability of parts before, but I didn't *think* there was any rubber band technology in these machines. Maybe I'm wrong?
Evidently she was referring to the bicarb spike o-ring.
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Post by dave74 on May 17, 2022 15:04:29 GMT
they all need to read the operators manuel I was a PCT for a long time before moving into Biomed full time about 20 years ago. When we would have a problem with a machine we always looked it up in the operator's manual before calling the biomed, unless it was something we knew we couldn't fix like a major leak coming from inside the machine. I try to explain to my group of Neanderthals that they could occasionally save themselves a lot of time and trouble if they'd just look up the problem first but they're set in their ways. They have patients to take care of. They don't have time to be looking stuff up in no stinking manual.
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Post by gnurk on May 18, 2022 11:36:58 GMT
they got time to pull a maachine then they got time to read a manuel maybe on their breaks ha ha
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Post by Breakfast on May 18, 2022 17:39:23 GMT
I was a PCT for a long time before moving into Biomed full time about 20 years ago. When we would have a problem with a machine we always looked it up in the operator's manual before calling the biomed, unless it was something we knew we couldn't fix like a major leak coming from inside the machine. I try to explain to my group of Neanderthals that they could occasionally save themselves a lot of time and trouble if they'd just look up the problem first but they're set in their ways. They have patients to take care of. They don't have time to be looking stuff up in no stinking manual. That's where having been a PCT in the pre internet days comes in handy. Whenever they tell me they don't have time, I ask them how I was able to get things done when all my charting had to be done with pen and paper, all the manual were actual books as opposed to digital copies on a computer desktop, all my fluid removal and machine setting calculations had to be done with a calculator, all my BPs had to be done with a manual cuff and a stethoscope, etc. The look I get and the attempts to rationalize something like not putting a note on a machine are priceless.
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Post by briancanufixthis on Jun 9, 2022 12:13:34 GMT
"The Parallel connectors are broken on three machines" When did they start plugging in 1980 vintage printers to Bluestar Premiums???
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Post by Chuck Weddle on Jun 9, 2022 13:19:45 GMT
"The Parallel connectors are broken on three machines" When did they start plugging in 1980 vintage printers to Bluestar Premiums??? Since its Fresenius, it might actually be an upgrade!
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Post by Breakfast on Dec 23, 2022 0:47:18 GMT
Been a while since anyone has added to this so I thought I'd share the latest gibberish. At my clinics I try to urge the techs to fill out a service request asap while the problem is fresh in their memory. Unfortunately they seldom do this so the request form occasionally doesn't make sense. I walked in today and found a machine with no note on it. I started to plug it in so I could try to figure out what was wrong with it when a tech showed up and started to fill out a request. I thanked her and took it from her when she was done. It said "# 8V pump". It also said high temp and high condo which were caused by worn brushes in the flow motor. After fixing that I ran a quick voltage check just in case the "V" actually meant something. Couldn't find anything else wrong and didn't bother asking about the hieroglyphics.
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Post by Chuck Weddle on Dec 23, 2022 12:22:46 GMT
I just had a very similar experience as Breakfast yesterday: Got a call from a PCT from our clinic that is 1.5 hours away saying a machine was down for "Solution Intake Failure". I thought good, no problem, that's usually a 3 minute fix. The PCT then went on to say that the machine disinfected without a problem the day before but when they tried to set it up for treatment in the morning it "kept failing" so, they hoped disinfecting it would fix it. The ensuing conversation essentially was..... ME: What did it keep failing? PCT: The test. ME: What test? PCT: It just kept failing. ME: What did the message at the bottom of the screen say? PCT: I don't know. ME: That's pretty important information to let us know because it's probably why you're getting the Solution Intake Failure. PCT: (silence) ME: OK, Thank you <click>
So now, one of us has to drive for 1.5 hours each way with no clue of what may be needed to fix a machine that they can't tell us what it's doing or not doing. Chances are, this will just be a troubleshooting trip and will require another visit to do the repair.
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Post by PingTech on Dec 30, 2022 17:59:50 GMT
"Machine is Wack"
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Post by gfreely on Jan 6, 2023 18:23:36 GMT
I just had a very similar experience as Breakfast yesterday: Got a call from a PCT from our clinic that is 1.5 hours away saying a machine was down for "Solution Intake Failure". I thought good, no problem, that's usually a 3 minute fix. The PCT then went on to say that the machine disinfected without a problem the day before but when they tried to set it up for treatment in the morning it "kept failing" so, they hoped disinfecting it would fix it. The ensuing conversation essentially was..... ME: What did it keep failing? PCT: The test. ME: What test? PCT: It just kept failing. ME: What did the message at the bottom of the screen say? PCT: I don't know. ME: That's pretty important information to let us know because it's probably why you're getting the Solution Intake Failure. PCT: (silence) ME: OK, Thank you <click> So now, one of us has to drive for 1.5 hours each way with no clue of what may be needed to fix a machine that they can't tell us what it's doing or not doing. Chances are, this will just be a troubleshooting trip and will require another visit to do the repair. Did you steal one of our PCTs or something? That conversation is eerily similar to the daily around here...
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Post by Nuts&Bolts on Jan 23, 2023 16:28:02 GMT
Just getting them to tell me there's a problem is usually my problem. But I did get a call for a down machine today. Tech said they had no backups. I knew they did (I was just there). Take the one in the back with the green tag on it. "But there's only one; I can use it?" ... That's what its for!!
I also don't allow sharps containers to be left on the machines in my clean tech area. Had a machine left in the middle of the floor in the area with no tags, notes etc, sharps still on and no work order submitted. Walked it right back out to the floor and left it there. Eventually they get the idea.
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Post by bimitiri on Jan 24, 2023 2:07:24 GMT
Not working translated no power being supplied or something else.
Staff: machine not working Me: what do you meant by not working? More details please? Staff: just not working Me: please elaborate Staff : press the on off switch not working. Me : is the screen working? Staff: not working? Me: is the light or Led working? Staff: not working Me: is light on the main socket working? Staff: not working Me: please switch on the main socket Staff: its working Me: face palmed !! Omg
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