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Post by Chuck Weddle on Jul 13, 2022 11:02:18 GMT
I've noticed posts in both the Fresenius and Braun forums looking for technical help for problems by people who are either obviously or admittedly not trained to work on the equipment. While I feel for these people being put into the situation, they need to be properly trained and closely supervised until they are.
Please be careful in giving advice, patients lives may depend on it.
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stuff
Full Member
Posts: 136
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Post by stuff on Jul 14, 2022 10:34:10 GMT
Although I hate seeing this answer myself, but telling them to look it up in the troubleshooting guide is always an option.
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Post by gfreely on Jul 14, 2022 11:32:01 GMT
Although I hate seeing this answer myself, but telling them to look it up in the troubleshooting guide is always an option. OR refer them to Tech Support like pops always does...  |
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Post by Chuck Weddle on Jul 14, 2022 11:35:51 GMT
Although I hate seeing this answer myself, but telling them to look it up in the troubleshooting guide is always an option. Agreed. For me, that is usually one of the tell-tale signs they are not trained....they don't have a troubleshooting guide. Another is when they are asked what tech service suggests....no answer means not trained. |
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Post by Admin on Jul 14, 2022 13:03:32 GMT
The amount of people who ARE trained that don't have the service manual with them.....
We're in the digital age dudes!
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stuff
Full Member
Posts: 136
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Post by stuff on Jul 14, 2022 16:05:07 GMT
The amount of people who ARE trained that don't have the service manual with them..... We're in the digital age dudes! So is the site where the repair manual pdf is located |
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Post by Admin on Jul 14, 2022 16:36:14 GMT
I know a lot of the older generation doesn’t like computers and such - I get that - but the younger generation is taking over and filling in for those retiring. Why not carry the service manual digitally on your phone or iPad? Or even laptop? It would be so much easier.
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Post by Chuck Weddle on Jul 14, 2022 16:56:19 GMT
The amount of people who ARE trained that don't have the service manual with them..... We're in the digital age dudes! So is the site where the repair manual pdf is located The Braun manuals are on the Service Portal that trained techs have access to. I don't know about Fresenius. |
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Post by dave74 on Jul 16, 2022 10:47:29 GMT
I remember a similar thread on RenalWeb. The best answer back then and still is that if people are going to be judgmental, why does this forum even exist?
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Post by Chuck Weddle on Jul 16, 2022 11:50:26 GMT
I remember a similar thread on RenalWeb. The best answer back then and still is that if people are going to be judgmental, why does this forum even exist? It's not about being judgmental, it's about protecting the patients. You wouldn't want someone who puts bikes together for Walmart doing a brake job on your car even though they watched a youtube video about doing it would you? |
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Post by dave74 on Jul 16, 2022 13:01:30 GMT
Sometimes techs are placed in positions where there isn't anyone to help them or supervise them. This might be because the units are seriously understaffed. Don't you want to share some of the things you have learned with from your years of experience?
To use your example, they are going to do the brake job whether you help them or not.
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Post by Admin on Jul 16, 2022 16:00:48 GMT
I’m sorry but I have to agree with Chuck on this one. The amount of people that I see that require an immense amount of help even after qualifications is astounding.
I don’t expect you to have a PHD in brain surgery to work on equipment, McDonald’s is fine if that was your last job, but at least have the proper training to do it. If people say it’s fine to have untrained techs work on it just because they’re put into those positions, have your PCTs fix the machines that are pulled. Shouldn’t be an issue.
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Post by jaretac on Jul 17, 2022 20:07:36 GMT
I’m sorry but I have to agree with Chuck on this one. The amount of people that I see that require an immense amount of help even after qualifications is astounding. I don’t expect you to have a PHD in brain surgery to work on equipment, McDonald’s is fine if that was your last job, but at least have the proper training to do it. If people say it’s fine to have untrained techs work on it just because they’re put into those positions, have your PCTs fix the machines that are pulled. Shouldn’t be an issue. I agree to an extent. For those who haven't been to class I suggest you tell your manager you won't touch any other machines. You are making yourself liable, doubtful your company will back you up. If you have been to class than you should have the basics to keep patients safe, its time for self education. You can find a experienced biomed, most of us don't mind phone calls, but try the troubleshooting guide first. We always want to know you tried. Trying is how you learn. FMCNA.com/support has everything you need for Fresenius Machines. Most important element is effort, and it's what I see lacking the most. When I visit other clinics I can tell who puts in the effort and who doesn't, it is obvious so put in the effort. Also, don't be scared of your machine. I see biomeds that are afraid of messing something up so they won't hardly work on them and they are often the people who reach out asking questions they should know and be able to figure out. The machine is out of service, worst case, you mess something up and have to order more parts. |
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Bones
New Member
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Post by Bones on Jul 18, 2022 17:09:11 GMT
I've noticed posts in both the Fresenius and Braun forums looking for technical help for problems by people who are either obviously or admittedly not trained to work on the equipment. While I feel for these people being put into the situation, they need to be properly trained and closely supervised until they are. Please be careful in giving advice, patients lives may depend on it. Self-admittedly, I am one of these techs. While I do have a vast amount of experience within the PCT world, my experience on Bio-technical side was severely limited. I've had my hands inside of a computer for almost 20 years, so that definitely helps in regards to working the boards and what not. I've posted a couple times on here, a couple on RenalWeb. I've lurked these pages though since my first day on the job. Learning is fundamental. I've told anyone I have trained in my last 10 years to never be afraid to make a mistake. Without trying, you'll never learn. Without learning, you'll be doomed to make the same mistakes over and over. I have made it a point to try to read as much as I can here and prior to its demise, RenalWeb. For the most part, I've had a vast amount of success between Good Book of FMC, and y'all on here. I can't thank everyone enough for all the insight and knowledge I've gained alone from this page. While I understand the notion to want to give guarded advice, I can't help but also agree with a couple of the commenters. Firstly, the technical side is getting younger. The old savvy vet's are beginning to retire. With them goes decades of experience. Everything practically is online now. With that, this younger generation is relying heavily on what FMC or whatever else a company provides. They also are beginning to rely on what is left of the savvy vet's on places like this. Chuck, I admire and respect the work you've put into keeping this site up and running. And I appreciate everyone else's help and input. As someone whom run's a very large social media group, I understand the work and dedication it takes to continue its prolonged success. However, a former colleague pointed out, "we don't eat our young, they are our future." |
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Post by lisagalvan on Oct 11, 2022 22:58:08 GMT
Unfortunately, I feel I received the bare minimum in training.AND I do get stumped from time to time.I would love to utilize the troubleshooting manual, but it does require having available time. I have 49 machine with around 30k hours...keep me busy. But, my frustration is all the other duties that we are responsible for.Today I was wandering around gathering serial numbers and asset tag info, while having 3 machines down.I don't get help with machines, disinfects vendors, trucks ect. If I had a lot less things on my plate,machines would become a priority again.Rant over...thank you.
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