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Post by Chuck Weddle on Apr 25, 2023 13:27:12 GMT
I was recently told that Baxter has officially stopped selling the Phoenix machine and will continue to support them for 5 years. When they did this with the "Tina" machines, they priced the parts so high that they were out of the field long before the 5 years were up. I can see them doing the same thing with Phoenix parts and bloodlines. I wanted to send one of my guys for training but the cost of the class now is $10K IF they decide to even have a class.
We only have 2 Phoenix machines and the only reason we have them is that it is the only machine that is "approved" for pediatrics.
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Post by gfreely on Apr 26, 2023 11:19:59 GMT
Wow. End of an EXPENSIVE era (not "MarCor-expensive", but still pricey). There were some things I liked on them over the T's. There were some things which required me to quell fits of rage. But, as with all companies, they'll just be "on to the next" I'm sure...
Thanks for the info!
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Post by dave74 on Apr 26, 2023 13:03:45 GMT
Do you remember when Gambro was barred from importing any equipment into the Unites States? I think it had something to do with the Phoenix machine and the manufacturing plant in Italy. We bought a Spectra machine and a Prisma machine from Gia, and Gambro installed them and provided tech support during the warranty period.
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Post by Chuck Weddle on Apr 26, 2023 14:11:54 GMT
Do you remember when Gambro was barred from importing any equipment into the Unites States? I think it had something to do with the Phoenix machine and the manufacturing plant in Italy. We bought a Spectra machine and a Prisma machine from Gia, and Gambro installed them and provided tech support during the warranty period. As I recall, it was strictly a fairly minor paperwork problem. What made it so bad was that, like the Germans, Swede's don't like being told they did something wrong. |
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Post by SrCusEngr on Jun 16, 2023 22:38:33 GMT
I think there may be something else in play. It appears that Baxter, who had said they were getting out of HD and bought Gambro for their distribution network to enhance their peritoneal business has released the AK-98 hemodialysis system. It is hard enough to compete with others let alone yourself. And with the Phoenix getting long in the tooth, Fresh blood might generate fresh sales. Welcome back to HD.
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dcvd
New Member
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Post by dcvd on Jul 24, 2023 14:54:07 GMT
I just attended the Phoenix class in June. I was told they would support them 9 more years. I have only 6 machines. Yes parts are expensive, but then again I don't have to change parts on them often. Also I have very low hours on them they got in 2013 and the one with the most hours has like 10000 hrs.
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Post by Chuck Weddle on Jul 24, 2023 18:06:14 GMT
I just attended the Phoenix class in June. I was told they would support them 9 more years. I have only 6 machines. Yes parts are expensive, but then again I don't have to change parts on them often. Also I have very low hours on them they got in 2013 and the one with the most hours has like 10000 hrs. My fear is that they will do what they did when they discontinued the Tina System 1000's. After just a couple years, the price of parts skyrocketed. I wanted to send one of my techs to the training class and was told that IF they have a class the tuition alone is $10,000! |
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dcvd
New Member
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Post by dcvd on Aug 17, 2023 13:00:27 GMT
They originally wanted $15000 but we got a discount and ended up paying $10000.
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Post by Chuck Weddle on Aug 17, 2023 19:00:04 GMT
They originally wanted $15000 but we got a discount and ended up paying $10000. So they gave you a 33% discount so that they could charge you more than double it's worth. The Braun class isn't that much and, it includes the hotel and meals! |
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Post by dave74 on Aug 17, 2023 20:06:57 GMT
Years ago, the hospital where I worked sent a clinical engineer to the Spectra Apheresis class. I believe the tuition was around $4,000, which was a major expense back then. The engineer left for a better opportunity, and nobody in clinical engineering had a clue about the machines. They wound up putting the machines under a service contract.
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Post by jadeddialysisbiomed on Jan 31, 2024 9:10:41 GMT
Do you remember when Gambro was barred from importing any equipment into the Unites States? I think it had something to do with the Phoenix machine and the manufacturing plant in Italy. We bought a Spectra machine and a Prisma machine from Gia, and Gambro installed them and provided tech support during the warranty period. As I recall, it was strictly a fairly minor paperwork problem. What made it so bad was that, like the Germans, Swede's don't like being told they did something wrong. I worked for them and know the 'full' story but can't divulge legally, and could not confirm or deny how close the above comments are to the truth.  Having probably done over a hundred level 2 PMs, countless major repairs on literally every part of the machine, and now going through their retirement I won't be sad to see the back of them. Bane of my life tbh. |
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