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Post by texasbiomed on Jun 19, 2023 17:02:29 GMT
I have a blue star upgraded T-machine with bi-bag that does not verify the clic device. I get the message, "Crit-Line on Filter?" This clic device works on another machine, so it's a good device. I have already replaced the functional board with a new one, I've replaced the USB port twice as well. Called tech support and they stated that I've pretty much done everything. Am I missing something here?
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Post by gnurk on Jun 20, 2023 12:09:42 GMT
call the clic device people and they can assist you does another clic work in this machine, there also is a way to calibrate the device for that machine and most of the clics are under warrenty
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pacnw
Full Member
Posts: 187
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Post by pacnw on Jun 20, 2023 12:20:53 GMT
UI-Mics board.
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Post by texasbiomed on Jun 20, 2023 19:33:03 GMT
call the clic device people and they can assist you does another clic work in this machine, there also is a way to calibrate the device for that machine and most of the clics are under warrenty I did call them, and they couldn't help me either. Every clic device I used worked on another machine, just not on this machine. I will try the motherboard when I get one in. See if that does the trick. |
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Post by texasbiomed on Jun 20, 2023 19:33:48 GMT
Tried the UI-Mics board, but still the same outcome. Will be trying a motherboard when I get one in. |
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Post by Freseniusguy on Jun 20, 2023 19:44:08 GMT
Did you try swapping the USB line on the monitor. I had this issue and it fixed mine.
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Post by texasbiomed on Jun 20, 2023 21:47:39 GMT
Did you try swapping the USB line on the monitor. I had this issue and it fixed mine. Yes. It's been replaced twice. I am getting power to the device, it's just not verifying. |
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Post by Guest on Jun 20, 2023 22:05:30 GMT
I'd call tech support again and get R () N to send a tech to come and repair it for you. Keep applying the pressure on him to get a tech do it so you can spend your time on other matters.
you could try to do a back to back to check the boards before swapping them out again.
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Post by gnurk on Jun 21, 2023 12:03:12 GMT
fill out a product complaint also
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phillipashleyludlow
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Post by phillipashleyludlow on Jun 23, 2023 20:19:03 GMT
Did you ever get a resulution to this?
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Post by texasbiomed on Jun 26, 2023 16:33:24 GMT
So, this is what I've done so far. I wasn't getting power to the Clic device at first, so I replaced the USB front port on the screen. Mind you, this is the second time I replaced it due to the first time it not verifying a few weeks prior. Now back into the present. I turned on the machine and the Clic device had no power. So, I replaced the Functional Board because that's what powers and controls the Clic device. Finally got power, but still did not verify. Installed a UIMICS board from a known working machine for good measure with the same outcome. Called Tech support and they pretty much said I've already done all I can do. All that is lacking to try a new motherboard. I replaced the motherboard with a new one today with the same outcome. Clic device was not Verifying. I'm at a loss. Not sure what else to do. The Crit-Line option is set to ON. Not sure if I should try another USB port. I am getting power; it's just not verifying. Not aware of any reset or any other settings that can help. I've even spoken to the tech support for the Clic device and they too said I've have already done everything that they could think of.
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BMF
Junior Member
Posts: 86
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Post by BMF on Jun 26, 2023 16:42:31 GMT
Sorry to say but it sounds like you need a new eeprom.
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Post by texasbiomed on Jun 26, 2023 18:25:57 GMT
I tried putting in another functional board together with the working EEPROM from a working machine, but I'm thinking because of this new software, it is not allowing me to go into dialysis in T&C Mode. This machine was upgraded to Blue Star software and components a couple of months ago. Could be because it can't read the machines serial number and hours. I would hate to spend 350 bucks just to find out it still doesn't work.
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Post by thor on Jun 29, 2023 14:32:26 GMT
try calibrating the clic device in service mode. Where you put in the device serial #. Have had this work on occasions with them not verifying
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Icebonez
Junior Member
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Posts: 55 
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Post by Icebonez on Jun 30, 2023 12:52:39 GMT
try calibrating the clic device in service mode. Where you put in the device serial #. Have had this work on occasions with them not verifying I agree with Thor. I had a handful of issues with with the Crit-Lines when we first got them where they would randomly stop verifying, and this was able to resolve most of my problems. Have you tried the recalibration in service mode and verified you are using the correct serial number? |
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