Chairside Wont save image

I'd allow your system to boot up until you get to the treatment selection screen, fn over to the chairside and press cntl, fn,z, when it starts to boot just keep taping Del untill it loads the bios settings menu, under advanced settings your bio's boot menu should look like this:


once done save and exit, system should reboot, have USB already inserted at this point

*For Fresenius Machines*

If you are useing a Gen 1 (32 bit 6.0.56 Chairside image), this is what your boot menu should look like:

If you are useing a Gen 2/3 ( 64bit 6.17.17 image) , this is what your boot menu should look like:


if it shows the default 7.0.XX usb, your most likely not connecting to the USB correctly, or you have the wrong version.

see my updated post below ----v

@guest
are you downloading the image via TCP/IP update or usb? are you sure you have the correct software for the UI board you are useing? the easiest way to identify them is to pull the card cage and check useing this picture as a guide:


Another issue that sometimes creeps up is that while the CDX 3 module has 4GB or RAM memory, when booting from a USB memory stick to install an image, only 1.9GB of memory is reported to the installer. This will cause the installer software to fail. 

All that is required is a simple change in the 2008T BIOS settings. 

To make the proper setting, perform the following steps:

1. Power on the 2008T machine

2. Using the blue key on the keyboard select the CDX screen

3. As soon as the America Megatrends (AMI) screen appears the <Del> key to enter the BIOS setup.



4. The main BIOS screen appears

6. Using the right arrow key, highlight “Chipset”

7. The line for “North Bridge” should already be highlighted.

A. If it is not, use the up and down arrow keys to highlight “North Bridge”

8. Once highlighted, press the <Enter> key.

9. The North Bridge configuration screen will appear.



(continued in next post)

Just an issue that I've had before with trying to re-image machines. For some reason after a few months, it seems like the image on my USB will go bad (corrupted). I've never had it with a new board, but with existing ones. If I try to re-image the machine and it doesn't work I'll typically do what phillipashleyludlow suggested. Ie checking the bios, making sure all the setting are okay and determining which board and image to use. If that doesn't work, I will download the image from known good machine. (the little disk with a USB icon on the bottom row) This will require wired internet access. The time it takes depends on how good your internet is as well. One of my clinics it takes around 20 min to download the image my other clinic it takes over 4 hours. I will also just overwrite my current USB with the new image instead of trying to grab a new USB each time.

@guest
if you work for big f, id reach out to ryan coogan to get fresenius provided tuumbdrives with the installer on it. iirc there is a knwn issue when createing thumbdrives that it doesnt allot swap space on the iso, which can lead to issues. there really isnt a whole lot of ways the installer can go bad.

@biomed 1
actually there is a company wide project to stop doing exactly this thing.

"This message is being sent via bcc to all FKC RTOMs, ATOMs, and SDTs"


If you have any questions or issues with your information in the report, please reach out to your manager.



FYI - DTI is building a patch for some of the issues we are facing that will be implemented as soon as it is ready. If you have checked your machines and all is good, there is nothing to do but wait.



***This report is automatically generated weekly (Mondays). Any changes you make will not reflect on the report until the Monday following your changes***



All,
    we have opened visibility to an additional column in order to address a specific problem with Chairside.

Column Q will be available to you starting with the attached report. That data field is "Image" and details the version of Chairside software running on each 2008T machine reporting in.


The specific problem identified is that the number of machines showing 5.0.376 as current version is increasing over time where it should be decreasing and eventually disappearing. A few weeks ago, it was less than 100 and it is now approaching two hundred. The only way that can occur is if someone is manually sticking the machine with a 5.0.376 USB and downgrading the software version and attempting to upgrade it, which it cannot.


There are two things that need to happen:

1. Please collect any 5.0.376 sticks in the field. We need to eliminate the possibility of having the wrong software reloaded and downgrading a machine.

a. The attached PDF Guide has the instructions for creating USB sticks for current versions, as well as identifying the most current versions of Chairside in the field.

i. 32 bit machines should be on 6.0.62

ii. 64 bit machines should be on 6.17.17

b. If for some reason there is a problem with creating sticks, reach out to Ryan Coogan and he can send some out.

2. Identify any machines in your areas of operation running 5.0.376. Filter column Q to just that version number to review. Update the software via USB drive to the current version.

a. Really, you could/should update anything beginning with 5.x but the specific problem here is that 5.0.376 is increasing where the others are not current but also not going up.

b. Discuss the correct version with your BioMed’s in affected locations to assure compliance with Step 1.

c. Note also that one of the problems with versions beginning with 5 is that the upgrader no longer recognizes those versions and will not schedule an auto upgrade to the current version. It must be done manually.

d. Document the update in TMS.



Thanks in advance for looking into this and getting it corrected.

@biomed1 welp, best of luck to ya. im not sure who at the helpdesk would recomend that, but it isnt what was put out by DTI, and thats who i go by. *shrugs*