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Post by biomedfossil on Mar 18, 2024 14:51:35 GMT
I hate to even say the word chairside now days. I have been trying to upload the 6.17 software onto a new board. I have gone through all of the steps several times to make sure I have done everything correctly.. I noticed when the chairside is booting up at the top of the screen is showing 7.01. The screen looks just like a normal desk top once boot up is completed. When I upload the 6.17 software it seems to load with no issues. Once it has completed there is nothing on the screen and not showing the chairside icon. I have downloaded software serval times in the past but I am missing something. Any ideas??
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Post by gnurk on Mar 19, 2024 12:10:07 GMT
i would call your it guy could be your not connected to the internet or wifi or something like that
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Post by gnurk on Mar 19, 2024 12:10:42 GMT
i would call your it guy could be your not connected to the internet or wifi or something like that
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Post by biomedfossil on Mar 20, 2024 16:42:58 GMT
I have done that already. They are sending me a new flash drive with the software. I don't think it will help but you never know.
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Post by neonblur on Mar 21, 2024 14:13:26 GMT
Tech support is saying there are issues with installing the new chairside on newer mics boards. They updated the guide and recommend installing 6.16 first then 6.17. The guide is too big for me to attach but here is a shot of the page.
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Post by biomedfossil on Mar 28, 2024 16:05:54 GMT
Thank you everyone for your help. I have older T machines with generation 1 boards. So the chairside software is the older version 6.06.2 So since the new board had changed to the generation 3 version 6.06.2 will not work. I called IT and they mailed me a flash drive with the newest software 6.16.137. Once I installed the new version there was no other issues. So if you are replacing a 1st generation board with the new gen 3 board make sure you use the software 6.16.137. Thanks again for your help.
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Post by dave74 on Mar 28, 2024 17:59:54 GMT
I copied this to the Tips and Tricks section.
Thanks for sharing.
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Post by olebiscuit on Mar 29, 2024 14:21:41 GMT
Try to find an older chairside version to put on there first and see if it catches all it's updates after that.
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