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Post by FloridaMan24 on Mar 22, 2024 3:16:24 GMT
Hey all, I've been experiencing a couple of machines where when the staff turns the monitors the screens will go black. Later when I come in to see what the issue is they will come back on when I turn the monitor about half a turn. I've looked for loose connections but cant seem to find anything wrong. Thoughts?
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Post by Chuck Weddle on Mar 22, 2024 9:50:11 GMT
Did you check the connections on both the front panel board and motherboard?
Clip the wire ties and give them more slack so they don't pull.
This was discussed fairly recently in another thread but I can't find it right now. SrCusEngr commented that it is a known problem and if I remember correctly, the fix was they lengthened the harness for new machines in production but aren't doing anything for machines in the field.
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Post by Admin on Mar 22, 2024 11:45:38 GMT
FloridaMan - If you have a machine that's giving an issue like this - Please contact BBraun's tech support - or better to use JIRA - and let them know the serial number and the issue. They will be able to help out.
In this situation - JIRA is much better for them to use.
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Post by SrCusEngr on Mar 26, 2024 21:05:05 GMT
<FloridaMan24> What is the serial number of your machine?
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Post by FloridaMan24 on Mar 27, 2024 1:17:51 GMT
<FloridaMan24> What is the serial number of your machine? Its S\N 285565 |
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Post by SrCusEngr on Mar 27, 2024 13:04:07 GMT
<FloridaMan24> That is not a valid serial number.
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