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Post by paulito on Jun 23, 2021 20:01:04 GMT
How do you deal with a staff and a FA that acts and treats you like a janitor that just fixes things? I know its not technical related.
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Post by Guest on Jun 24, 2021 14:16:05 GMT
Do what you can and smile when you go to the bank
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Post by gnurk on Jun 24, 2021 15:30:49 GMT
been doing this a looong time it all depends on the staff some are good some are bad
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Post by kevinth1985 on Jun 25, 2021 11:11:43 GMT
You get used to it. Just started my 6th year with Fresenius this past Sunday and it seems all clinical staff think you are here to clean up after them like their moms. That and doing whatever they feel like dumping on us.
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Post by Breakfast on Jul 1, 2021 13:33:45 GMT
I ask them how they handle it when they're at home. I've walked into clinics before and found that the toilet has been plugged for two or three days. When I ask why, they try to tell me it's my job. I tell them that it really isn't and if they can use a plunger at home they can use one at work instead of having a toilet down for three days. That being said, If a problem like that occurs when I'm in the building I will take care of it for them. Same thing for anything that needs batteries replaced, troubleshooting computer issues, etc.
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Post by aguapura on Jul 7, 2021 13:51:02 GMT
Try not to "train" them as such. Establish boundaries, help when you can while setting expectations.
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Post by Breakfast on Jul 7, 2021 19:11:58 GMT
Try not to "train" them as such. Establish boundaries, help when you can while setting expectations. I totally agree. It seems like you can't even do little favors sometimes with them thinking "That's the Biomed's job now". It also hurts your fellow Biomed when they take over a clinic where the staff has been spoiled. When you try to get them to do the little things for themselves they can quickly get bent out of shape. |
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Post by Doctor Zoidberg on Jul 7, 2021 23:46:07 GMT
We stopped a lot of this in my area, but it took time. Your supervisor must have your back, because there will be complaints for sure. Establishing boundaries is what it's all about, and you will undoubtedly ruffle some feathers along the way. I will help anyone with as much as I can, but there are only so many biomed staff and we can not get bogged down in the minutia. I have seen many clinics just suck the life out of their biomeds with trivial nonsense and demands. Those people have an uphill battle every day at work, because they are pulled in every direction and they can't get their own work completed. Be strong!
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Post by briancanufixthis on Jul 8, 2021 0:47:36 GMT
I ask them how they handle it when they're at home. I've walked into clinics before and found that the toilet has been plugged for two or three days. When I ask why, they try to tell me it's my job. I tell them that it really isn't and if they can use a plunger at home they can use one at work instead of having a toilet down for three days. That being said, If a problem like that occurs when I'm in the building I will take care of it for them. Same thing for anything that needs batteries replaced, troubleshooting computer issues, etc. Hey don't forget to make sure ALL the clocks are the right time in the entire clinic.... |
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Post by Taylor on Jul 22, 2021 18:13:07 GMT
Definitely set boundaries! As a new biomed, I've had to do this. Its made some people mad but at the end of the day, they will do what is needed because they know I will not. I'm all for helping anyone in my clinic, but I'm not a do it all.
Here is a perfect example:
A staff member pulled a machine on Saturday. When I came in on Monday, it was not entered into TMS or tagged. I have yellow tags with a pen right beside the door leading to tech area. I also have a note on that same door with a huge arrow pointing to the yellow tags on the wall.
I placed a sign on that machine that said " machine not tagged or entered into TMS by DPC staff" and then rolled machine back onto the treatment floor. It sat there until Wednesday when the CM finally figured out who pulled the machine and then made them enter it into TMS. It made me look like a jerk but I can't fix something when I have no idea what's wrong with it. This obviously wasn't the first time they've done this and I feel speaking about it during QAI or staff meetings does no good.
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Post by dave74 on Jul 23, 2021 1:36:26 GMT
Regarding what to do when staff pulls a machine with no repair request, I can usually figure out who did it by checking the location of the machine and the staff member who was assigned to that pod. I will track them down if they are working that day or phone them if they are off. You might be hurting yourself by letting a machine sit while you could be repairing it. I have found staff responds better to my direct request than comments in a staff meeting. I just tell them I want to be sure I fix the machine they pulled properly, but I don't no where to begin.
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Post by Breakfast on Jul 23, 2021 18:23:48 GMT
Machines with no work request or a request with no details drives me crazy. I even went so far as to make up "fill in the blank" work orders for them so all they have to do is check a few boxes. Problem is they won't check the sub categories most of the time. For example there's a box for Conductivity. After that the choices are low, high, unstable, and then blanks for them to enter the conductivity the machine was displaying. Usually all I get is a paper towel with "machine broke you fix" or some kind of hieroglyphics written on it.
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Post by gnurk on Jul 25, 2021 11:16:16 GMT
breakfast
bring this up during qai if this continues start a action plan everyone above you will see this
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Post by briancanufixthis on Oct 4, 2021 15:51:07 GMT
Don't forget your Captn' Crunch special decoder ring for when they do leave a note. One time I had a sticky note that said the knob was broken..... I looked and looked for a knob on the machine and couldn't find one. I brought in my special decoder ring and discovered that it was the blood pump.
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Post by hilotech on Jan 25, 2022 23:53:17 GMT
it is hard to find who left the machine untagged in a 48 station clinic. I stress this is an IJ if DOH finds a machine with an unknown status.
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