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Post by Chuck Weddle on Jun 22, 2022 10:44:51 GMT
We have 36 EVO II's that are hitting their first birthday. While doing the PM's, so far we have found 15 of the machines have the eccentric sleeve in the top SolCart housing broken off. We have no idea of when or how long ago they broke because the staff taught themselves how to work around it to keep from changing the machine. We have about 125 other machines ranging from 2-12 years old and have only replaced 2 of theirs over the years.
Anywho....A couple years ago, Braun did a redesign of the housing which I'm told included it being made from a different plastic. I spoke to one of Braun's tech support guys who said that they have not had any complaints of this. He then looked at how many of them have been being ordered (I don't know what time span he checked) and found that they have been sending out more of them than what he thinks would be normal. An investigation is being opened.
If you are seeing this also (or any trend that doesn't seem right), please report it!
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Post by qman213 on Jun 22, 2022 19:34:23 GMT
I’ve recently repaired three of them. I thought it was just our staff. I’m guessing it may be a cheaply made part since you’re having the same issues.
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Post by Chuck Weddle on Jun 22, 2022 19:44:57 GMT
Are your machines fairly new?
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Post by qman213 on Jun 23, 2022 13:37:31 GMT
These happen to be older machines (5 years old I believe). I've never had trouble with this until now. Maybe ours is still staff related.
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Post by SrCusEngr on Aug 8, 2022 3:28:20 GMT
If anyone is using the oversized cartridges and staff “spin” them to mix the bicarb, you are guaranteed to have a broken swing arm stop!
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Post by Chuck Weddle on Aug 8, 2022 8:10:29 GMT
If anyone is using the oversized cartridges and staff “spin” them to mix the bicarb, you are guaranteed to have a broken swing arm stop! Agreed but.....You'll never convince me that the same staff, at the same clinic, didn't do the same thing with our previous Version 8's. Nor is it happening at any of our other clinics with older Version 9's. |
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Post by bcjammerx on Aug 13, 2022 0:29:00 GMT
I've had two I just rebuilt break again already. I've never had this part break unless I tried to use the old screw. Irritating because you can't JUST buy that part, you have to get the WHOLE upper/lower kit. Of course if it didn't break that wouldn't be an issue. I haven't had that issue previously, at first I thought staff were being too rough (very very likely) but then a different clinic and different staff had the same thing a day later...again both had been rebuilt not long ago...and this isn't how they usually break solcarts, usually they slam them down and crack the bottom housing, and those were REALLY old v8's, these were 9.12's
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Post by Chuck Weddle on Aug 13, 2022 11:46:14 GMT
I've had two I just rebuilt break again already. I've never had this part break unless I tried to use the old screw. Irritating because you can't JUST buy that part, you have to get the WHOLE upper/lower kit. Of course if it didn't break that wouldn't be an issue. I haven't had that issue previously, at first I thought staff were being too rough (very very likely) but then a different clinic and different staff had the same thing a day later...again both had been rebuilt not long ago...and this isn't how they usually break solcarts, usually they slam them down and crack the bottom housing, and those were REALLY old v8's, these were 9.12's If you still have the broken housings, call Tech Service and talk to Rob. Tell him you seem to be having the same issue as me (use my name) and you want to open a PIR. |
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Post by Admin on Aug 13, 2022 12:48:41 GMT
And just to be clear, the upper and lower kit are separate but you can’t put the old version “lower” on a new version “upper”. Once the housing itself is changed, you can order the upper and lower individually.
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Post by bcjammerx on Aug 15, 2022 14:07:48 GMT
I've had two I just rebuilt break again already. I've never had this part break unless I tried to use the old screw. Irritating because you can't JUST buy that part, you have to get the WHOLE upper/lower kit. Of course if it didn't break that wouldn't be an issue. I haven't had that issue previously, at first I thought staff were being too rough (very very likely) but then a different clinic and different staff had the same thing a day later...again both had been rebuilt not long ago...and this isn't how they usually break solcarts, usually they slam them down and crack the bottom housing, and those were REALLY old v8's, these were 9.12's If you still have the broken housings, call Tech Service and talk to Rob. Tell him you seem to be having the same issue as me (use my name) and you want to open a PIR. Crude...I already tossed them. I should have figured something was up when the second one broke in a week. I'll keep 'em from now on, I'll still call and see what they can do though. If nothing else to let them know one other person is seeing this issue. |
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