Loading Chairside

I am a Biomed that works for Fresenius.
I am having an issue with chairside on a 3T0S machine.
I had to replace the flash card on the iu board. I have tried to downloaded the chairside program from a different machine. The problem machine isn't letting it load up.
I have made 3 different flash drives with no luck. It looks like the machine is sensing the flash drive. When I put the flash drive in and turn on the machine. The "upload image" isn't coming up.
I wasn't sure if I need to call IT or Fresenius machine support.
Any ideas??

This isn't a loose cable.  The images you're making don't have the "boot installer" on them.  Fresenius made the ability to grab an image really easy, but left out out the part where the thumb drive needs an installer.  You're going to have to contact IT and tell them you need an image LOADED, not copied.