How many of you use the new style ball valves for your acid and bicarb wallbox ports and how many of you have had to replace the broken ball valves? Evoqua believes I am the only clinic with the issue.... I know that is not true because I've had to replace broken ball valves at multiple clinics. Every clinic that has the new style ball valve is replacing the valves but the trend has formed... This is a trend and a costly one too. Broken ball valves are common in all wall boxes but not to this level. WE are averaging 2 per week and just replaced 15 last month that were ready to break. Each station down is a station without a patient running at it. Please let EVOQUA know of your problems with this valve.... Thanks
These valves are not unique to evoqua. We have had issues with them at a couple facilities, but our vendor was specialty water. The screw in the handle is the issue. It either strips out or endlessly tightens until the plastic is all gummed up and no longer works. I had one where it did this and water was spraying out of the knob
The ball valve in question was in both the old style MarCor wall boxes and the new style. I literally am replacing ball valves weekly. Being pro active and during a vinegar disinfect I found several valves so hard to turn that I took it upon myself to replace anyone that was sticky. Within a month I had 2 bicarb valves a week breaking and usually one acid valve. I’ve reached out to Evoqua on the subject and they state it’s the first they have heard of this issue. I, as a biomed cover clinics in Oregon, Washington and occasionally Alaska and have had bad valves in all states. I have had nothing but issues. The old style we had breakage too but not on this level. I have requested full replacement of every box at our clinics effected. That is how bad this issue is.